No worries – here are some quick fixes that usually sort things out:

• Clear your cache and cookies, then restart your browser and try again
  This helps clear out old data that might be getting in the way. Need a hand? Here’s how to do it for the most common browsers:  Explorer, Mozilla Firefox, Google Chrome, Safari
• Update your browser
  Make sure you’re using the latest version of Chrome, Firefox, Safari, or Edge
• Try a different browser or device
  Sometimes a quick switch can fix the issue
• Turn off browser extensions
  Ad blockers or security extensions might block some games. Try turning them off and refreshing the page.
• Check your internet connection
  Make sure you’re online and the connection’s stable. Restart your router if needed.

Still stuck? Contact our friendly Customer Services team and we’ll help you get it sorted.