Sometimes we need extra info to meet regulations, keep things secure, or give our customers the best possible experience. This might happen if:

• You’ve had a big win and we need to sort a bank transfer
• We need to confirm that you’ve got sufficient funds to support your play – we may ask for things like your job details, a recent payslip or bank statement
• You’ve updated your personal details, like your address

It’s all part of keeping your account safe, secure, and compliant.

The fastest and safest way to send us your documents is through our secure Document Uploader

Just a quick note: This process is handled by a specialist external team, not our Customer Services team — so they won’t be able to speed things up or provide updates.