Don’t worry – if your game cuts out, it will still carry on playing in the background. If you win, your winnings will be added to your account automatically. 🎉 

You can check the result in My History (in your account). If you won, you’ll see it listed there!

What to do next:

• Some games might ask if you want to continue playing when you're back online
• Others may need you to close and re-open the game

Quick tips:

1. Check your internet connection
2. Refresh the page or app
3. Try clearing your browser’s cache and cookies – that usually helps! Need a hand? Here’s how to do it for the most common browsers: Explorer, Mozilla Firefox, Google Chrome, Safari

Still stuck? Contact our friendly Customer Services team and we’ll help you get it sorted.