If you are having trouble with a game, please make sure you have followed our troubleshooting tips first, as these steps often resolve the most common issues.

If you have completed the troubleshooting steps and are still experiencing problems, you can report the issue by completing our Contact Form or contacting us via Live Chat.

To help our team investigate, please provide as much of the following information as possible when contacting us:

• Description of the issue – Please describe exactly what happened.
• Date and time of the issue – This should be narrowed down as accurately as possible.
• Affected game – Let us know which game was impacted.
• Device(s) used and operating system(s) – For example, iPhone (iOS), Android device, Windows PC, Mac, etc.
• Website affected – Buzz Bingo, Buzz Casino, or both.
• Browser or app used – For example, Chrome, Safari, Edge, Firefox, or the Buzz app.
• Screenshots – Please send us screenshots if available.
• Troubleshooting completed – Confirm that you have followed our troubleshooting tips and advise what steps you have already tried.

What Happens Next?

Once we receive this information, we will be able to start investigating the issue.

We aim to resolve technical issues within 28 days, and we will keep you updated throughout the investigation process. Providing detailed information from the outset helps us identify the cause of the issue and reach a resolution as quickly as possible.