To upload proof of ID, click here.

• Driving licence
• Passport
• CitizenCard
• National Proof of Age (PASS) Card
• Identity Card plus a recent utility bill (gas, water, electric) or bank statement dated within the last 3 months

All of these documents should contain a Photo, First and Last Name, DOB, Signature and Valid Expiry Date

Top tips for a smooth upload:

• Your ID must be in date and not expired
• Make sure there’s no glare, cropping, edits, or marks
• Use our secure uploader tool – never email documents to Customer Service
• Keep an eye on your inbox (and your junk folder!) for updates

To upload proof of address, click here.

• Utility bill (gas, electric, satellite TV, landline phone bill) issued within the last three months
• Bank statement issued within the last three months
• Local authority council tax bill for the current council tax year
• Current UK driving licence (but only if you haven’t already uploaded it as proof of age)
• Original mortgage statement from a recognised lender issued for the last full year
• Solicitor’s letter issued within the last three months confirming a recent house purchase or land registry confirmation
• Council or housing association rent card or tenancy agreement for the current year
• NHS medical card or letter of confirmation from GP’s practice confirming registration with the surgery

Top tips for a smooth upload:

• Make sure there’s no glare, cropping, edits, or marks
• Use our secure uploader tool – never email documents to Customer Service
• If you’ve already used your Driving Licence as ID, you can’t use it again for proof of address
• Make sure the address matches the one on your account 
• Keep an eye on your inbox (and your junk folder!) for updates