It’s a helpful way to take a longer break from gambling if you feel like a short Time Out isn’t enough. There are two types, depending on where you want to take a break:

🌐 Online Self Exclusion stops you from logging in to buzzbingo.com and buzzcasino.com
🏠 Club Self-Exclusion stops you from entering all Buzz Bingo clubs
👍 You can have both types active at the same time if you’d like a break from online and in-club play 

Both types offer support and space when you need it most. They share some key features, but there are also important differences. Here’s what you need to know:

What’s the same?

• You choose how long your Self Exclusion lasts
• You won’t receive marketing messages while excluded
• You can’t end it early, even if you change your mind
• When your exclusion ends, if you feel ready to return, you’ll first need to have a reinstatement conversation with the team. After that, you’ll get a 24-hour cooling-off period to think things through.
• If you feel ready to return, we’ll support you – and if you’re not ready, we can help you extend your break

What’s different?

When Self Exclusion might help
🌐 Online Self-Exclusion is best if you’re struggling to stay in control of your online play
🏠 Club Self-Exclusion is ideal if you want a longer break from Buzz Bingo clubs

What it affects
🌐 Online Self-Exclusion doesn’t affect your club membership
🏠 Club Self-Exclusion doesn’t affect your online accounts

Self Exclusion length
🌐 Take a break from online play for 6 months to 5 years – you choose what feels right
🏠 Take a break from Buzz Bingo clubs from 6 months to 1 year – again, you choose what feels right

Before you set it up
🌐 Withdraw any cash from your buzzbingo.com and buzzcasino.com accounts and close any open games
🏠 Withdraw any cash from your touchscreen balance

How to set it up
🌐 Online – Set it up yourself at buzzbingo.com/self-exclusion
🏠 Club - Ask in your nearest Buzz Bingo club or you can also reach our Customer services team via Live Chat or by filling out our Contact Form.