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What's the difference between a Time Out and Self Exclusion?

Both tools are here to help you take a break, but they're designed for different needs.

  Time Out Self Exclusion
What is it? A short-term break from online gambling A long-term block from online gambling
How long does it last? 24 hours to 6 weeks 6 months to 5 years
When is it useful? A Time Out is a short break from gambling – ideal if you just need a bit of space A Self Exclusion is a longer-term block for when you feel you need a more serious pause
Which websites does it affect? buzzbingo.com and buzzcasino.com buzzbingo.com and buzzcasino.com
Does it affect club play? No, you can still go to Buzz Bingo clubs No, you can still go to Buzz Bingo clubs – but if you’d like to take a break from clubs as well, just call 0808 169 1459, 10am-8pm, and we’ll sort that out for you
Can I end it early? No No
What happens when it ends? Your account automatically reopens and you can log in again Your account doesn’t automatically reopen – you can choose to reopen it if you feel in control of your gambling by contacting us on 0808 169 1459, 10am-8pm
Can I extend it? You can “extend” it by starting another Time Out as soon as your current one ends You can extend it by calling us on 0808 169 1459, 10am-8pm
Do I still get marketing messages? No, not during your Time Out No, all marketing is stopped during Self Exclusion

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