If you're seeing a ‘login failed’ message, here’s what might be going on:

Have you checked your email inbox?
We may need a bit more info from you. You’ll usually have received an email explaining why your account’s unavailable. It’s often temporary, and we’re always happy to take a closer look.

 
Have you registered with GAMSTOP?
If you’ve self-excluded through GAMSTOP, you won’t be able to log into Buzz Bingo or Buzz Casino during your exclusion.

Need help with your GAMSTOP exclusion? Contact them at gamstop.co.uk or call 0800 138 6518.

Have you entered the right details?
It’s easy to miss a typo!

• Check your membership number or email is entered correctly
• Make sure your password has no extra spaces
• Passwords are case-sensitive – check your capital letters are in the right place
• Check to see which password’s been saved to your device (tap the eye icon to see your password) - it might have saved an old password
• Still stuck? Click here to reset your password!

Have you set a Time Out?
If you’ve popped yourself on a Time Out, it’s because you wanted to take a break from playing online. You won’t be able to access the site until your Time Out ends – and for your protection, Customer Services can’t lift it early (the system won’t let them!)

Time Outs apply to both buzzbingo.com and buzzcasino.com, but you’re still welcome to visit our clubs if you fancy some in-person fun.

I’ve set a Time Out, but I want to play before it ends
Once a Time Out is in place, you won’t be able to access the site until the full time period has passed. Even our Customer Services team can’t override it – the system won’t allow it.

When your Time Out ends, you’ll be free to log in and play again. Until then, enjoy the break – we’ll be here when you come back!

Have you Self Excluded?
If you’ve chosen to Self Exclude, you won’t be able to access the site for the full length of your exclusion. This is part of our commitment to responsible gaming.

Self Exclusion is a tool to support your wellbeing and help you stay in control. It’s part of our commitment to responsible gaming.

Look after yourself, and we’ll be here if you’re ready to come back when your Self Exclusion ends.