How can we help you?

Why has my withdrawal gone to a different method than I requested?

We review all withdrawals to ensure that, if possible, any winnings are sent back to the same method that was used to deposit with.

Your withdrawal will be processed to the method we believe the funds originated from, which may not be what you originally requested.

If you have any concerns about withdrawals being processed to a invalid or unusable method,  Reach out to our Customer Services team and we’ll help you get it sorted.

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