Don’t worry, it happens sometimes. Here’s what to check:

• Account details: Double-check your card info – is the expiry date, CVV, and number all correct?
• Enough funds? Make sure there’s enough in your account for the deposit.
• Account restrictions: We might need more info from you – check your emails (and junk folder) for any messages from us.
• Bank restrictions: Your bank might be blocking it, or you might have restricted outgoing payments.
• Bank declined it: Sometimes banks say no – give them a quick call to find out why.
• Deposit Limit: If you’ve set a Deposit Limit on your account, that might be stopping the payment. You can check or change your limit here.

Still stuck? Reach out to our Customer Services team and we’ll help you get it sorted.